01Your first payment: 14 days, full refund

If you are not satisfied, you can ask for a full refund within 14 days of your first payment, however you paid.

02Renewals

Later monthly renewals are not refunded. You can cancel at any time: cancelling stops the next renewal, and you keep access until the end of the period you have already paid for.

03The free trial

Every plan starts with a one-month free trial that takes no card, so nothing is charged and nothing needs refunding.

04How to ask

Email abdulkareem@vertowise.com or message us on WhatsApp at +962 79 553 6485, with your clinic’s name and the email on the account. We reply within one working day.

05How the refund is paid

Card payments are processed by our reseller, Paddle.com, which is the Merchant of Record for those orders; they are refunded through Paddle to the card used. Payments by CliQ or bank transfer are refunded by the Company.

06Who we are

Vertowise is operated by Eighth Gate Software LLC (⁨شركة البوابة الثامنة للبرمجيات /ذات مسؤولية محدودة⁩), registration no. 79531, Tla'a Al-Ali, Amman, Jordan. This policy is part of our Terms of Service.